Testimonials

Mrs Peterson, South Shields. NE34

Excellent.

Mrs Peterson, South Shields. NE34

Mrs Willis, Hebburn. NE31

Very, very happy with the result. Looks like a new cooker again.

Mrs Willis, Hebburn. NE31

Mrs Bennett, Souths Shields. NE33

Excellent results. Scott very professional. Pleased with the service.

Mrs Bennett, Souths Shields. NE33

Miss Campbell, East Roldon. NE36

Fantastic service and brilliant clean oven.

Miss Campbell, East Roldon. NE36

Ms Brindle, Whitley Bay. NE26

Great service. Friendly, and my oven is like new. Thank you.

Ms Brindle, Whitley Bay. NE26

Mrs Dodds, South Shields. NE34

Very satisfied with the cleaning and will recommend.

Mrs Dodds, South Shields. NE34

Mrs Coop, South Shields. NE34

Absolutely delighted – oven looks brand new. Can definitely recommend.

Mrs Coop, South Shields. NE34

Gillian Napier, Cleadon. SR6

Very personable representative. Brilliant job! Ovens as good as new. 15 year old Range has been resurrected!

Gillian Napier, Cleadon. SR6

Dorothy Allistar, Marsden. NE34

Service very satisfactory. Result’s fantastic!

Dorothy Allistar, Marsden. NE34

Amanda Brown, Whitburn. SR6

Excellent job.

Amanda Brown, Whitburn. SR6

Mr Parrington, East Bolden. NE36

Thanks for an efficient and courteous service.

Mr Parrington, East Bolden. NE36

Mrs Richardson, East Bolden. NE36

Ovens lovely and clean, great job. Thank you.

Mrs Richardson, East Bolden. NE36

Mrs. J. Laughton, South Shields. NE33

Brilliant service – on time and excellent quality of finish.

Mrs. J. Laughton, South Shields. NE33

Mr. P Gillum, Jarrow. NE32

Over the moon with the service.

Mr. P Gillum, Jarrow. NE32

Sylvia Fraser, South Shields. NE34

I’m very pleased with the results of my oven. Thank you.

Sylvia Fraser, South Shields. NE34

John Metcalfe, Felgate. NE32

Excellent service. A job well done.

John Metcalfe, Felgate. NE32

Malcolm Osbourne, South Shields. NE34

Fabulous timely service, back to showroom condition. Very pleased.

Malcolm Osbourne, South Shields. NE34

Miss Twelves, Whitley Bay. NE25

Excellent results. Thank you.

Miss Twelves, Whitley Bay. NE25

Ms Ferguson, Whitley Bay. NE25

Great service and great result! Thanks.

Ms Ferguson, Whitley Bay. NE25

Kath Capling, South Shields. NE34

We have only been in the house a few weeks and the oven was very, very dirty! However after today it is like a new oven – brilliant.

Kath Capling, South Shields. NE34

Emma Webster, North Shields. NE29

Very pleased!!!

Emma Webster, North Shields. NE29

Mr Welsh, Jarrow. NE32

Excellent, prompt, very professional execution of service.

Mr Welsh, Jarrow. NE32

Ms Aiken, Whitley Bay. NE26

Excellent job. Thanks.

Ms Aiken, Whitley Bay. NE26

Mrs Feenan, Whitley Bay. NE27

I have used other cleaning companies in the past but OVENU is by far the best. The oven looks like new.

Mrs Feenan, Whitley Bay. NE27

Catherine Henderson, Jarrow. NE32

Absolutely delighted with the service I have received. Oven looks brand new! Great service received. Will certainly recommend and use service again.

Catherine Henderson, Jarrow. NE32

Danielle Reay, South Shields. NE34

Excellent service. Looks brand new. Recommended to all my friends. Thank you.

Danielle Reay, South Shields. NE34

Mr Fairholm, Wallsford. NE28

Super job.

Mr Fairholm, Wallsford. NE28

Mr Elsy, South Shields. NE33

Pleased with job. Cooker now as new.

Mr Elsy, South Shields. NE33

Mrs. Paterson, Hebburn. NE31

Excellent job. Oven looks like new.

The guy who came to clean the oven was very pleasant and professional.

Will recommend to all my friends.

Mrs. Paterson, Hebburn. NE31

Mrs. Bennett, South Shields. NE33

Fantastic job.

Recommend to all friends etc.

Mrs. Bennett, South Shields. NE33

Miss. Macray, West Allotment. NE27

Fantastic job. Good as new.

Thank you.

Miss. Macray, West Allotment. NE27

Mrs Haynes, Hebburn. NE31

Job done well. Oven sparkling.

Mrs Haynes, Hebburn. NE31

Mr Lauder, South Shields. NE34

Great job and a fantastic service. It is really good that Scott gets in touch after a while to offer the service. Great customer experience.

Mr Lauder, South Shields. NE34

Mr Rowden, South Shields. NE34

Really happy with how nice the appliances have come up. Like new again.

Mr Rowden, South Shields. NE34

Mrs Dixon, South shields. NE34

Looks just like new. Thank you so much.

Mrs Dixon, South shields. NE34

Mr Hall, South Shields. NE34

An excellent job well done.

Mr Hall, South Shields. NE34

Mr Scott, South Shields. NE34

Excellent work. Really pleased with result.

Mr Scott, South Shields. NE34

Mr Dunn, South Shields. NE33

Very good job. Very pleased.

Mr Dunn, South Shields. NE33

Mr Mizen, South Shields. NE34

First class job. Friendly engineer.

Mr Mizen, South Shields. NE34

Jane Harrison, South Shields. NE34

Always a fantastic job.

Jane Harrison, South Shields. NE34

Amanda Weir, Jarrow. NE32

Fantastic service, very professional and excellent results! Thank you.

Amanda Weir, Jarrow. NE32

Mrs Armstrong, Jarrow. NE32

Thank you so much for making my oven look like new again.

Mrs Armstrong, Jarrow. NE32

Mrs Sinclair, Tyne n Wear. NE34

Very pleased with the work. (Fantastic).

Mrs Sinclair, Tyne n Wear. NE34

Melissa Wardall, South Shields. NE34

Excellent job, really happy with the end result.

Melissa Wardall, South Shields. NE34

Mrs Brindle, South Shields. NE34

Oven is spot on! Might even consider not moving now and take up cooking instead! That’ll teach them to complain about how I heat things up!

Mrs Brindle, South Shields. NE34

Mrs Railton, South Shields. NE33

Over the moon with the finished clean. Great. Thanks.

Mrs Railton, South Shields. NE33

Mrs Clark, Jarrow. NE32

Brilliant job, oven looks brand new. Very impressed with service. Well recommended.

Mrs Clark, Jarrow. NE32

Mrs Burn, South Shields. NE34

More than happy with my oven. Excellent service and quick.

Mrs Burn, South Shields. NE34

Mr Perry, South Shields. NE34

Very pleased with the job. Clean and a very polite engineer.

Mr Perry, South Shields. NE34

Mrs. A. Coulson, Jarrow. NE32

Thank you for making my oven brand new again. Perfect.

Mrs. A. Coulson, Jarrow. NE32

Mrs Steadman, South Shields. NE34

Job well done once again.

Mrs Steadman, South Shields. NE34

Mrs Kennedy, Hebburn. NE31

We are very pleased with service received. Scott was very professional and thorough and we are very pleased with the results.

Mrs Kennedy, Hebburn. NE31

Mrs Ogle, South Shields. NE33

Well done, nice and clean oven and a nice happy man.

Mrs Ogle, South Shields. NE33

Miss Hamilton, South Shields. NE33

Quick and clean job. Oven like new!

Miss Hamilton, South Shields. NE33

Mrs Major, South Shields. NE34

Very pleased with the work.

Mrs Major, South Shields. NE34

Mrs Anderson, South Shields. NE34

Delighted! Transformed to new ‘GREAT’.

Mrs Anderson, South Shields. NE34

Mrs Gray, Washington. NE38

Fantastic service. Great job. Worked well around the dog!!

Mrs Gray, Washington. NE38

Mr Ledingham. Tyneside. NE31

Very clean and a very good job.

Mr Ledingham. Tyneside. NE31

Mr Johnson, South Shields. NE33

Top job. Wife now has a new friend forever. Highly recommended.

Mr Johnson, South Shields. NE33

Mrs Peterson, South Shields. NE34

Fab!

Mrs Peterson, South Shields. NE34

Mrs Ames, Jarrow. NE32

Happy with quick and reliable service.

Mrs Ames, Jarrow. NE32

Mrs Harrison, South Shields. NE34

Scott – fabulous guy, great job. Will be calling him again in the next 6 months.

Mrs Harrison, South Shields. NE34

Mrs Pickett, South Shields. NE33

Wonderful job. Thanks, well done.

Mrs Pickett, South Shields. NE33

Mrs Smith, South Shields. NE34

Scott is very polite, clean and a tidy worker. Always does a good job.

Mrs Smith, South Shields. NE34

Mr Stobbs, South Shields. NE34

Excellent job. Very professional.

Mr Stobbs, South Shields. NE34

Mrs Robertshaw, South Shields. NE33

Fantastic job, oven like new, thank you.

Mrs Robertshaw, South Shields. NE33

Mrs Stephenson, South Shields. NE33

Excellent job. Back to being new again. Tell your friends!

Mrs Stephenson, South Shields. NE33

Mrs Boston, South Shields. NE34

I’m very satisfied with the friendly and efficient service. My oven is as good as new.

Mrs Boston, South Shields. NE34

David Hatch, South Shields. NE34

Excellent service. Ovens sparkling, just like new.

David Hatch, South Shields. NE34

Mrs Bullock, South Shields. NE34

Excellent service on oven, extractor hood, now looks brand new. Would never of believed it could look like this, as it was so filthy. Excellent customer service from Scott.

Mrs Bullock, South Shields. NE34

Mr. F.S. Booth, South Shields. NE34

Good job as usual. Well done.

Mr. F.S. Booth, South Shields. NE34

Mrs Ashby, (Horton TC), South Shields. NE34

Brilliant job done, prompt and speedy service. Looks as good as new!

Mrs Ashby, (Horton TC), South Shields. NE34

Mr Stubbs, South Shields. NE34

Very professional job. Looks like a new oven. Will definitely use again.

Mr Stubbs, South Shields. NE34

Ms Nicol, South Shield. NE33

I have a lovely sparkling oven now and would not hesitate in recommending you to friends and family. This is the second time I’ve used you and am delighted. Thank you.

Ms Nicol, South Shield. NE33

Mrs Lesley Hall, South Shield. NE34

BRILLIANT!

Mrs Lesley Hall, South Shield. NE34

Mrs Sanderson, South Shields. NE34

Very satisfied indeed with the result of cleaning my oven. Once again I have a NEW oven.

Mrs Sanderson, South Shields. NE34

Mrs Dunbar, South Shields. NE34

A very good job. Pleasure to cook again in a clean oven.

Mrs Dunbar, South Shields. NE34

Mrs Chesborough, Jarrow. NE32

Fabulous job! Thank you.

Mrs Chesborough, Jarrow. NE32

Sheila Ross, South Shields. NE34

Cleaned an oven that I thought would have to be replaced  it was so dirty. Now I can cook again.

Sheila Ross, South Shields. NE34

Mrs Finnigan, South Shields. NE34

Fantastic job! Exceeded my expectations. Friendly, courteous service. Would definitely recommend.

Mrs Finnigan, South Shields. NE34

Mrs Hudson, Hebburn. NE31

Fantastic job. Very friendly man.

Mrs Hudson, Hebburn. NE31

Mrs. K. Tilbrook, Jarrow. NE32

Scott made an excellent job of the oven. Very pleasant young man.

Mrs. K. Tilbrook, Jarrow. NE32

Sonia Saltman, South Shields. NE34

It’s great to have a sparkling clean oven, for my family coming from all over the world. They will be well impressed and so am I.

Sonia Saltman, South Shields. NE34

Mrs Treleaven, Hebburn. NE31

Over the moon. Thank you.

Mrs Treleaven, Hebburn. NE31

Mr Todd, South Tyneside. NE33

Very good service.

Mr Todd, South Tyneside. NE33

Mrs Perry, South Shields. NE34

A very good job done with courtesy and a professional manner.

Mrs Perry, South Shields. NE34

Mr Grover, Hebburn. NE31

Scott was punctual, polite and very pleasant. Did a good job. The oven looks like new now. Well worth it.

Mr Grover, Hebburn. NE31

Mr Ellison, Hebburn. NE31

Looks like new.

Mr Ellison, Hebburn. NE31

Mrs White, South Shields. NE34

Excellent, professional job. Friendly service. Thank you.

Mrs White, South Shields. NE34

Mrs Diane Mclennon, South Shields. NE33

Delighted with the service. Will definitely use again.

Mrs Diane Mclennon, South Shields. NE33

Mrs Butler, South Shield. NE34

Very happy with service and results! Many thanks!

Mrs Butler, South Shield. NE34

Mrs McGuire, South Shields. NE34

Job done really well and with no mess.

Mrs McGuire, South Shields. NE34

Mrs Moyse, South Shields. NE34

I have used your company for 5 years and am always delighted with my ‘new’ oven every time. I recommend your company to all my friends and family.

Mrs Moyse, South Shields. NE34

Miss Ward, Jarrow. NE32

Fantastic job. Was dreading cleaning my oven and it was great to see how clean it was after.

Miss Ward, Jarrow. NE32

Mr Strand, Jarrow. NE32

Great job. Happy with results.

Mr Strand, Jarrow. NE32

Miss Carson, Hebburn. NE31

Job done quickly, cleanly and to excellent satisfaction. Would definitely use again.

Miss Carson, Hebburn. NE31

Mr Smith, South Shields. NE34

Scott was prompt, professional and conscientious in his work. Excellent service. Will recommend to friends and family.

Mr Smith, South Shields. NE34

Mr Pattinson, South Shields. NE34

Extremely well pleased with this work. The quality is second to none. Would highly recommend this service.

Mr Pattinson, South Shields. NE34

Mrs Ann Rumney, South Shields. NE34

I am delighted to say that once again the oven looks like new and it is always a pleasure to have pleasant, polite workmen to do the job for you.

Mrs Ann Rumney, South Shields. NE34

Mrs Rundle, Jarrow. NE32

Efficient. Well worth every penny. Hated cleaning cooker myself. Brilliant job.

Mrs Rundle, Jarrow. NE32

Lisa Stevenson, South Shields. NE33

Very pleased with the job. Would definitely recommend.

Lisa Stevenson, South Shields. NE33

Mr Slater, South Shields. NE33

Prompt service. Oven cleaned superbly. Will use you again in the future.

Mr Slater, South Shields. NE33

Mrs Maltby, South Shields. NE34

More than happy, saved me a job!

Mrs Maltby, South Shields. NE34

Mrs Salter, South Shields.NE34

Thank you so much for cleaning my oven. I am delighted with the results as it really needed doing and I am unable to do it myself. The gentleman was very helpful and pleasant. Thank you once more.

Mrs Salter, South Shields.NE34

Mrs Aimes, Jarrow. NE32

On time, quickly done job. Excellent service and tidying up after!

Mrs Aimes, Jarrow. NE32

Mr Wylie, South Shields. NE34

More than happy with the results on the cleaning of the oven. Loke brand new.

Mr Wylie, South Shields. NE34

Mrs Burnett, South Shields. NE34

Job well done!!

Mrs Burnett, South Shields. NE34

Mrs Jennings, Whiteleas. NE34

Excellent work.

Mrs Jennings, Whiteleas. NE34

Mrs Scurfield, Jarrow. NE32

Very good job.

Mrs Scurfield, Jarrow. NE32

Mrs Tooley,South Shields. NE34

I am very pleased with the work done on my cooker.

Mrs Tooley,South Shields. NE34

Janice Young, Bill Quay. NE10

Perfect-oven back to new.

Janice Young, Bill Quay. NE10

Mrs Duncan, South Shields. NE33

Very good service. Very pleased when I receive my yearly telephone call to clean my oven.

Mrs Duncan, South Shields. NE33

Mrs Farrell, Hebburn. NE31

Very prompt and efficient service. I’m delighted with my very clean oven.

Mrs Farrell, Hebburn. NE31

Trish Winter, South Shields. NE33

Excellent service! My oven’s never been so clean.

Trish Winter, South Shields. NE33

Claire Langley, Jarrow. NE32

Fantastic job. Amazing outcome.

Claire Langley, Jarrow. NE32

Mrs Bennett, South Shields. NE33

Fantastic service and extremely professional cleaner Scott. Look forward to showing off ‘new oven’ Thanks.

Mrs Bennett, South Shields. NE33

Mrs. Parkinson, Marsden. NE34

Excellent job.

Mrs. Parkinson, Marsden. NE34

Sheila Thompson, Jarrow. NE32

Never seen it looking so clean!

Sheila Thompson, Jarrow. NE32

Janet Woodcock, Jarrow. NE32

Excellent job, very professional.

Janet Woodcock, Jarrow. NE32

Mrs. Booth, South Shields. NE34

Good job done.

Mrs. Booth, South Shields. NE34

Mrs. Davies, Jarrow. NE32

Great job done, looks almost new.

Mrs. Davies, Jarrow. NE32

Mrs. Hebron, South Shields. NE34

Hay, a very good job done by Scott. Many thanks.

Mrs. Hebron, South Shields. NE34

Tracey Poppleton, Jarrow. NE32

Fabulous job. Delighted. Thank you Scott.

Tracey Poppleton, Jarrow. NE32

Mrs. Rumny, South Shields. NE34

Worth every penny, hate doing it myself ! Oven now looks like new.

Mrs. Rumny, South Shields. NE34

Mr. Ford, Jarrow. NE32

Top class job, looks like a new oven. Very happy. Thanks.

Mr. Ford, Jarrow. NE32

Mr. Newton, Hebburn. NE31

Excellent, prompt service. Very pleased with oven.

Mr. Newton, Hebburn. NE31

Mrs. Briggs, South Shields. NE34

What can I say! MARVELLOUS !! Great !!

Mrs. Briggs, South Shields. NE34

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.